FAQ's
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How we work and what we guarantee
1. WHAT
AREAS DO YOU SERVICE?
2. WHAT
DOES IT MEAN TO PLACE AN AD (LIST)?
3. HOW
CAN I PLACE A FREE AD (LIST)?
4. WHAT
ARE THE BENEFITS TO PLACING A FREE AD (LIST)?
5. WHAT
DOES IT MEAN TO SUBSCRIBE?
6. WHAT
ARE THE SUBSCRIPTION BENEFITS?
7. HOW
CAN I SUBSCRIBE?
8. HOW
CAN I GET IN TOUCH WITH POTENTIAL ROOMMATES?
9. HOW
CURRENT ARE THE LISTINGS?
10. WILL
MY PERSONAL INFORMATION BE SOLD TO OTHER COMPANIES?
11. WHY
USE EASYROOMMATE WHEN THERE ARE FREE ROOMMATE SERVICES?
Subscription
and listing issues
1. I
DO NOT HAVE A CREDIT CARD. WHAT OTHER TYPES OF PAYMENTS DO YOU ACCEPT?
2. HOW
CAN I SUBSCRIBE?
3.
IF IT'S FREE, WHY DO YOU NEED MY CREDIT CARD INFO???
4. I
AM A SUBSCRIBER IN ONE County/TOWN, BUT MY STATUS HAS CHANGED. I NOW NEED
TO LOOK IN A DIFFERENT County/TOWN. HOW CAN I CHANGE MY AREA?
5. WHEN
I LISTED/SUBSCRIBED I WAS LOOKING FOR A ROOM, NOW I HAVE A ROOM FOR
RENT. HOW CAN I LOOK AT PEOPLE WHO NEED A ROOM?
6. WHEN
I LISTED/SUBSCRIBED I HAD A ROOM FOR RENT, NOW I NEED A ROOM.
HOW CAN I LOOK AT ROOMS?
7. WHAT
IS THE PURPOSE OF THE APPOINTMENT ORGANIZER?
8. I
FORGOT MY LOG IN INFORMATION. HELP…
9. CAN
I DELETE MY LISTING OR SUBSCRIPTION?
10. SOMEONE
CONTACTED ME, WHY CAN'T I SEE HIS/HER PROFILE?
11. HOW
CAN I MAXIMIZE MY CHANCE IN FINDING A SUITABLE MATCH?
12. HOW
LONG DOES IT TAKE TO FIND A ROOMMATE?
13.DOES
EASYROOMMATE HAVE A REFUND POLICY?
Email
related questions
1. WHICH EMAIL FORMAT SHOULD I CHOOSE?
2. I CAN NOT READ THE EMAIL YOU SENT ME. IS SOMETHING
WRONG?
3. DO I NEED AN EMAIL ADDRESS TO USE EASYROOMMATE?
4. CAN I BE NOTIFIED BY EMAIL OF NEW MATCHES?
5. I RECEIVED AN EMAIL WITH MATCHING RESULTS. I
CAN'T CLICK ON THE LINK?
HOW CAN I CONTACT THESE PEOPLE?
How we work and what we guarantee
1.
WHAT AREAS DO YOU SERVICE?
· We are currently Nation-wide in the US and Canada
· COMING SOON: Europe (France, UK, etc.)
2.
WHAT DOES IT MEAN TO PLACE AN AD (LIST)?
· Placing an ad will allow others to see what you are looking for, and
our
· registered members can contact you. It will also allow you to be notified
of all
new matching results.
3.
HOW CAN I PLACE A FREE AD (LIST)?
· Select the County/Town you are looking for a room or have a room in
· Select the link that applies to you under Place an Ad - Free
· Room (you have a room)
· Flatmate (you are looking for a room)
4.
WHAT ARE THE BENEFITS TO PLACING A FREE AD (LIST)?
· No listing cost - Tremendous exposure
· Registered members contact you directly (Free)
· Instant notification of matching results to preview (Free)
· 24 hours a day, 7 days a week listing access (Free)
· Automated listing update/delete notification by email (Free)
· SUBMIT A PHOTO OF YOURSELF OR of your HOME (Free)
5.
WHAT DOES IT MEAN TO SUBSCRIBE?
· To subscribe will allow you to contact others directly
· Along with your subscription you may want to place an ad (List) for
free.
This will allow other members to view your offer
6.WHAT
ARE THE SUBSCRIPTION BENEFITS?
· ALL BENEFITS OF PLACING AN AD PLUS+
· Contact your matches directly
· Immediate e-mail notification of new matches to contact
· 24 hours a day, 7 days a week member page access
· Save ££££ (compare the cost of our services with others)
· Contacts follow-up and appointments management
· Register now for immediate online results
7.
HOW CAN I SUBSCRIBE?
· Select the County/Town you are looking for a flat or have a flat in.
· Select the link below Subscribe
8.
HOW CAN I GET IN TOUCH WITH POTENTIAL FLATMATES?
· You can list for free, and wait for matches to contact you
· You can also subscribe for immediate online access to contact your matches
9.
HOW CURRENT ARE THE LISTINGS?
· Each listing shows the "last date updated"
10.
WILL MY PERSONAL INFORMATION BE SOLD TO OTHER COMPANIES?
· No, we do not sell or share your personal information with other companies
11.
WHY USE EASYROOMMATE WHEN THERE ARE FREE FLATMATE SERVICES
· All Free services are bulletin boards (yahoo, excite,...)
· There is no matching process, you have to go through every single ad
· The ads are not updated which results in a major waste of time
· You expose yourself to anybody contacting you regardless of your specifications
· Just compare, we have more active and updated listings than anyone else
on the web
IF
YOU CAN NOT FIND THE ANSWER TO YOUR QUESTION IN THE FAQ'S
EMAIL US: SUPPORT@EASYROOMMATE.COM
Subscription
and listing issues
1.
I DO NOT HAVE A CREDIT CARD. WHAT OTHER TYPES OF PAYMENTS DO YOU ACCEPT?
· Money order or Cheques
· Please place and ad for free, this way we can activate your subscription
when we receive
payment
· Make money order or cheque payable to:
· EasyRoommate 65 Court Street, Suite 6 White Plains, New York 10601, USA
2.
HOW CAN I SUBSCRIBE?
· Select the County/Town you are looking for a flat or have a flat in.
· Select the link below Subscribe
3.
IF IT'S FREE, WHY DO YOU NEED MY CREDIT CARD INFO???
· If you want to place your ad for free select on List-Free (Place an
ad-Free), at the end
of the form be sure to click on submit my listing
· Method of payment is only required if you would like to contact others
directly
4.
I AM A SUBSCRIBER IN ONE County/TOWN, BUT MY STATUS HAS CHANGED. I NOW
NEED
TO LOOK IN A DIFFERENT County/TOWN. HOW CAN I CHANGE MY AREA?
· Place a free ad in the new area you are looking to relocate to
· Once you have added your free ad call us at 001-800-877-2557 Monday-Friday
2PM-11PM GMT. We will then activate your subscription for
your new area
5.
WHEN I LISTED/SUBSCRIBED I WAS LOOKING FOR A FLATSHARE, NOW I HAVE A ROOM
FOR RENT. HOW CAN I LOOK AT PEOPLE WHO NEED A FLATSHARE?
· Listed Only! If you now are looking for a room to rent, you will need
to List your search
for free and deactivate the old account
· Subscriber! If you now are looking for a flatmate, you will need
to List your search
for free and call us at 001- 800-877-2557 Monday-Friday 2PM-11PM GMT
to transfer the remaining balance on your account and make you a subscriber
6.
WHEN I LISTED/SUBSCRIBED I HAD A ROOM FOR RENT, NOW I NEED A FLATSHARE.
HOW CAN I LOOK AT ROOMS FOR RENT?
· Listed Only! If you now are looking for a flatshare, you will need
to List your search
for free and deactivate the old account
· Subscriber! If you now are looking for a flatshare, you will need
to list your search
for free and call 001-800-877-2557 Monday-Friday 2PM-11PM GMT to
transfer the remaining balance on your account and make you a subscriber
7.
WHAT IS THE PURPOSE OF THE APPOINTMENT ORGANIZER?
· The appointment organizer helps you keep track of notes and appointments
accessible
directly from your member page
· Once you set up an appointment, a call back or just a "to do task" on
a given date, you
will be reminded of what you have to do on that day by email
· Keeping notes on a specific listing should help you find a match faster
8.
I FORGOT MY LOG IN INFORMATION. HELP…
· Go to our home page (uk.easyroommate.com) and under the login information
there is
a link for Forgot password ?
· Please fill out the form to receive your User ID & Password
· You can also contact our Customer Service. A real person will always
be ready to help
you out.
9.
CAN I DELETE MY LISTING OR SUBSCRIPTION?
· Yes, you can log on to our web site with your User ID & Password
· On your member page below "You placed an ad on…. select on "Remove Ad"
· A pop up window will appear under the heading "Select the option that
suits you"
· Select Deactivate Listing Only or Deactivate Listing and Subscription
10.
SOMEONE CONTACTED ME, WHY CAN'T I SEE HIS/HER PROFILE?
· Many people do not list, they prefer to subscribe because they do not
want to be contacted
11.
HOW CAN I MAXIMIZE MY CHANCE IN FINDING A SUITABLE MATCH?
· Give yourself plenty of time to find a flatmate
· Persistence is a plus
· Return all messages and use the appointment organizer to manage your
time
· Contact all possible matches
· Submit your application with 2 or more ways for others to contact you
12.
HOW LONG DOES IT TAKE TO FIND A FLATMATE?
· The amount of time depends on the personalities of both parties
· Hear it from our clients by reading their testimonials
13.
DOES EASYROOMMATE HAVE A REFUND POLICY?
You may cancel your EasyRoommate membership at any time: Log into your account,
select the Deactivate my membership link on your member page. Because we provide
you with the opportunity to preview all content on the site at no cost and only require
payment when you wish to contact other members, we do not offer refunds of purchased
time. However, if you haven’t found a room or a roommate within the time frame allowed
by your registration, we would gladly renew your membership at a 50% discount (subject to changes.)
To take advantage of this offer, simply get in touch with our representative at 1-800-877-2557.
IF
YOU CAN NOT FIND THE ANSWER TO YOUR QUESTION IN THE FAQ'S
EMAIL US: SUPPORT@EASYROOMMATE.COM
Email
related questions
1.
WHICH EMAIL FORMAT SHOULD I CHOOSE?
· America Online users, or if you are not sure - select plain text format
· Internet Explorer, Netscape Communicator, and other web-based email
services
such as Yahoo and Hotmail - Select HTML format
2.
I CAN NOT READ THE EMAIL YOU SENT ME. IS SOMETHING WRONG?
· If the emails you are receiving are garbled up, you may have selected
HTML as your
email format. You will need to change your email format to plain text
· Login to our web site with your User ID & Password. On your member page
under
Access Ad select on "Search Filters". A pop up box will appear scroll
down to
"Notification" next to "Your email format" select "Plain Text". On the
right hand
side select on "Save Changes"
3.
DO I NEED AN EMAIL ADDRESS TO USE EASYROOMMATE?
· No, you do not need an email address, but to maximize your chances of
finding
a flatmate and to benefit from our service, you may want to get an email
account
· There are many search engines who offer free email accounts
4.
CAN I BE NOTIFIED BY EMAIL OF NEW MATCHES?
· Yes, we can notify you automatically by email. JUST MAKE SURE TO SELECT
THIS OPTION WHEN YOU ARE LISTING OR SUBSCRIBING.
· Or you can access the site 24 hours a day, 7 days a week with your User ID and Password and select
that
option in the search filters on your member page
5. I RECEIVED
AN EMAIL WITH MATCHING RESULTS. I CAN'T CLICK ON THE LINK?
HOW CAN I CONTACT THESE PEOPLE?
· If you are AOL you may want to update your browser
· In the meantime visit your member page
· The matches you received will appear in your matching results
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IF
YOU CAN NOT FIND THE ANSWER TO YOUR QUESTION
IN THE FAQ'S EMAIL US. SUPPORT@EASYROOMMATE.COM
Thanks,
The roomtoshare.com Team
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